NOACA Nondiscrimination Complaint Process

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Filing Complaints of Discrimination
  1. Any person who feels that he/she has been subjected to discrimination based on race, color or national origin under Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Civil Rights Restoration Act of 1987, the Americans with Disabilities Act of 1990, 23 USC 324, 42 USC 610, and the DOT Order on Environmental Justice and Executive Order 12898, or other forms of discrimination under related nondiscrimination laws and regulations may file a complaint with NOACA.

  2. Complaints should be in writing, signed by the complainant or his/her representative(s), and must include the complainant(s) name, address, and telephone number. NOACA provides an online complaint form that is available the website. Allegations of discrimination received via postal mail or e-mail will be acknowledged and processed. Allegations received by telephone will be documented in writing and provided to the complainant(s) for review before processing. 

  3. Upon receipt of a complaint, the NOACA Executive Director or his/her designee will, within 14 days, provide the complainant or his/her representative with a written acknowledgement of the complaint. NOACA staff may contact the complainant in an attempt to resolve any issues related to the complaint.

Complaint Investigations
  1. NOACA will forward any unresolved complaints to the Ohio Department of Transportation (ODOT) Division of Opportunity, Diversity and Inclusion for review.

  2. The Ohio Department of Transportation will conduct an independent investigation of the claim and will contact the complainant. NOACA will abide by the ODOT decision regarding any complaints.

  3. If the complainant disagrees with the decision rendered by ODOT, he/she will have the right to request reconsideration, or to file a complaint with the FTA or FHWA Offices of Civil Rights, as applicable, at the following addresses:

Federal Transit Administration
Region V Office of Civil Rights
200 West Adams Street, Suite 320
Chicago, IL 60606

Federal Highway Administration
Office of Civil Rights- Investigations and Adjudications
HCR-40, Room E81-328
1200 New Jersey Avenue, SE
Washington, DC 20590


Retaliation is prohibited under Title VI of the Civil Rights Act of 1964. It is the policy of NOACA that persons filing a complaint of discrimination have the right to do so without interference, intimidation, coercion, or fear of reprisal. Anyone who feels he/she has been subjected to retaliation should report such incident to the Executive Director and/or ODOT’s Division of Opportunity, Diversity and Inclusion.