According to the Federal Transit Administration (FTA), Mobility Management is…
“…short-range planning and management activities and projects for improving coordination among public transportation and other transportation service providers…”

NOACA’s Jim Thompson joins the discussion on transportation issues facing seniors and people with disabilities in our region and what’s being done to address them.

NEO Mobility Coalition     Meeting in April 2015
In October of 2014, NOACA and the American Cancer Society, Cleveland Office, formed a regional mobility coalition. Regional stakeholders including transportation providers, human service agencies, government agencies, and other interested persons were invited to discuss current transportation barriers and brainstorm potential solutions for seniors, individuals with disabilities, those with low income, and those with health issues. Below is a list of the regional transportation problems and solutions that were identified by the group:

 Problem  Solution
Lack of political support Engage political officials
Lack of public support Local transportation coalition
Lack of communication with institutions Local transportation coalition
Lack of access Develop modified vehicles
Cab driver training
Standardize training
Hours of service Communication with hospitals/dialysis centers
Crossing county lines Local transportation coalition
Competing interests of clients Local transportation coalition
Income Discounts for those with health problems
Fare subsidies
Give free rides
Scheduling appointments Schedule appointments based on transit availability
Communication with hospitals/dialysis centers
Getting people comfortable with using public transit and services Travel training
Financial problems Involve chamber of commerce + educational institutions
Business sector involvement
Brokerage--all calls to same center
Go to higher education centers/institutions

The Mobility Coalition meets bi-monthly at various locations around Greater Cleveland. Upcoming meetings and minutes from previous meetings can be found in the table below.

Mobility Working Groups
Two working groups have been created to support the efforts of the Mobility Coalition.

  • Access to Transportation: This working group focuses on lessening barriers to transportation access for seniors, individuals with disabilities, those with low income, and those with health issues. The group has identified the following barriers to access:
    • ability to pay for rides
    • geography (lack of transportation providers across county lines and/or to certain parts of the region)
    • education about transportation options/how to use transportation
    • paratransit constraints
  • Public Awareness: This working group focuses on creating awareness about transportation issues. We are looking into creating a website and transportation guide for support agencies and residents to access information about regional transportation options.

Locally Developed Coordinated Plan
The FTA requires that Greater Cleveland has a Coordinated Public Transit-Human Services Transportation Plan (Coordinated Plan). On January 23, 2015 the NOACA Board of Directors’ adopted the 2015 update to the Coordinated Plan for Northeast Ohio (with appendices), originally adopted in 2008, which includes:

  • An assessment of available transportation services that identifies current providers
  • An assessment of transportation needs for target populations
  • Strategies and activities to address identified gaps and redundancies in services
  • Prioritization for implementation of strategies and activities based on resources, feasibility, and time

Additional Resources:

If you have any questions about the program, contact Sarah White at

Last updated: 4/24/2017 2:56:07 PM